Challenges our clients face in this sector
How Gizlo helps
We build scalable, integrated solutions ready to operate in high-demand environments, connecting systems, automating processes, and improving the digital experience of internal and external users.
Solutions we implement in this sector
Projects in this sector
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Telecommunications operator with over 4 million subscribers
Migration to a cloud-native digital platform for a telecommunications operator
The operator managed customer self-service (usage queries, payments, plan changes, support) through a 10-year-old legacy BSS platform. Traffic spikes during billing dates caused system outages affecting hundreds of thousands of simultaneous users. Average response time was 8 seconds in the mobile app, and deployments required 4-hour overnight maintenance windows with direct service impact.
- Mobile app response time reduced from 8s to under 800ms
- Availability during billing peaks: from 94% to 99.8%
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Local telecommunications operator
Self-service extranet for enterprise clients of a local telecommunications operator
The operator's enterprise clients had to manage their services, check account balances, request support, and make contract changes exclusively through in-person or telephone channels. This model generated high volumes of traditional channel interactions, long resolution times for simple requests, and a negative service perception among corporate segment clients. The operator lacked a modern self-service platform that would allow customers to autonomously and securely manage their services.
- Over 40% reduction in call center volume within the first 6 months
- Average resolution time for simple requests reduced from 48h to under 2 hours
Capabilities we apply
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