Insurance onboarding digitalization through mobile channel
Leading bank in Ecuador
The challenge
The bank's insurance contracting process was entirely branch-based and dependent on executive management in person. This created significant friction in the customer experience, extended product activation times, and limited the institution's ability to scale insurance sales without proportionally increasing its commercial workforce. Additionally, the internal systems supporting insurance management operated in isolation, without standardized integration APIs, which hindered any digitalization initiative for the process.
The solution
We designed and implemented an end-to-end mobile insurance onboarding solution built on an event-driven architecture on AWS. The application guides customers through a self-service flow covering quotation, coverage selection, digital signature, and policy activation. For the integration layer with the bank's internal systems deployed on OpenShift, we developed an event-based adapter layer using Amazon SQS and SNS, ensuring decoupling and fault tolerance between systems. The business microservices were implemented in Java with Spring Boot and deployed on AWS Lambda, with API Gateway as the unified entry point for the mobile channel.
Results
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Insurance contracting time reduced from 3 days to under 10 minutes
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Digital channel adoption for new policies exceeded 60% within the first 90 days
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45% reduction in branch executive workload related to insurance management
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Integration with bank core systems achieved with no modifications to existing systems
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Channel availability of 99.4% since production launch
Technologies
- AWS Lambda
- Amazon API Gateway
- Amazon SQS
- Amazon SNS
- OpenShift
- Java / Spring Boot
- React Native
- PostgreSQL (RDS)
"Gizlo delivered a robust solution that seamlessly integrated our internal systems with the digital channel without disrupting existing operations."
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